The American Society for Engineering Education is approaching its 130^th year of existence and a crucial component of its member experience is the technology systems that underlie its membership and conferences experience. 

This role is meant to be the key staff member to coordinate between the IT and Membership Services team. ASEE carried out a migration of its core systems from Monolith to a set of Software-as-a-Service solutions. Due to member response, this migration was partially reversed in late 2022 and New Monolith (NeMo) was brought online as a paper management system to replace the SaaS solution. ASEE software development cycle is attuned to our Annual Meeting timeline which is the one of the largest gatherings for STEM educational researchers in the United States. Our systems provide support for the exciting and innovative insights uncovered by our members and other educators in all elements of engineering education. ASEE’s software supports the dissemination of that important work. 

Position Overview: 

The director of technical product management is responsible for working with the Director, Information Technology and software development team in the development and maintenance of the membership and conferences IT systems as well as other IT projects developed. 

This will entail four different areas: 

(1) Acting as a dispatcher for the ASEE conferences inbox and establishing processes to ensure members and conference participants' needs are being served by ASEE technology; 

(2) Oversight of ASEE’s external membership and conference IT vendors; 

(3) Collaborate with the Director, IT, COO and volunteer leadership to build a product roadmap and change management process for ASEE’s conference and membership systems annually; 

(4) Ensuring developers receive actionable tickets reported from conferences, membership, other ASEE teams and members; 

(5) Create guidance for membership and conferences staff around IT issues in order to help them provide excellent customer services for our members and conference attendees. 

Qualifications:

At least 3 years' experience with providing support for a non-profit association (preferred: higher education association experience) 

Certified ScrumMaster (required)

Training and certifications in agile (preferred)

Strong analysis and design skills (required)

At least 3 years experiences in a UX design role (required)   

Excellent customer service skills (required)

Demonstrated excellent communication skills with both technical and non-technical stakeholders (required)

Relationships:

This position reports to the Director of IT.

Limitations and Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements represent minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis. We are an equal-opportunity employer.

We make employment decisions and provide equal employment opportunity without regard to an applicant's or employee's race, religion, color, sex, national origin, age, disability, military status, or any other basis protected by federal, state, and local laws.

If you need a reasonable accommodation in the application or hiring process, please notify us.

Pay: 

$130,000.00 per year

Schedule:

Monday to Friday